Shipping and Timeline Policy
1. Shipping Methods and Costs
Domestic Shipping
• Standard Shipping (2-7 business days): Free for all orders within India.
2. Processing Time
• Orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been shipped, along with a tracking number.
3. Delivery Timeframes
Delivery times are estimates and commence from the date of shipping, rather than the date of order.
• Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
• Please note that delivery times can be affected by factors beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.
4. Tracking Your Order
• Once your order has been shipped, you will receive an email with a tracking number and link to track your package.
• You can also track your order by logging into your account on our website and viewing your order history.
5. Shipping Restrictions
• We currently ship only within India.
• We do not ship to P.O. Boxes or certain remote locations.
6. Lost or Damaged Packages
• If your package is lost or damaged during transit, please contact our customer service team at info@hibachifc.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
7. Address Changes and Order Cancellations
• If you need to change your shipping address or cancel your order, please contact us as soon as possible at info@hibachifc.com.
• We will do our best to accommodate your request, but we cannot make any changes or cancellations once the order has been shipped.
8. Contact Us
• For any questions or concerns regarding shipping and delivery, please contact our customer service team at info@hibachifc.com or call us at +91 9778288988.